The questions Superhosts actually ask.
How is a Magic Wand turnover priced?+
By property size and turnover frequency. Weekly hosts pay less per turnover than occasional hosts. Quote requests are answered within 2 business hours with a per-turnover rate — no membership fees, no surprise line items.
How fast do you respond to a quote request?+
Within 2 business hours, seven days a week. Answered by your city lead — LaJuanda in Nashville, Amaha in Atlanta — not a call center.
What does the guarantee actually mean?+
Guest-ready by your stated check-in time, or that turnover's base price is credited or refunded. It applies to confirmed turnovers where we had accurate times and timely access and the property was within the agreed scope — full details are in our service agreement.
Do you provide linens and towels?+
Yes — our Linen Program supplies, launders, and rotates hotel-grade white linens and towels on a weekly schedule. You can also use your own and we'll launder them.
Can you handle same-day turnovers in the 11-to-4 window?+
Yes. Same-day turnovers between guest check-out and check-in are the core of what we do.
Are you insured?+
Fully insured. Every cleaner is background-checked. Certificate of Insurance available on request.
How do you handle cancellations?+
Cancel or reschedule at least 48 hours ahead at no charge. Within 48 hours, up to 50% of the service may be charged; within 24 hours — or if we're denied access at the property — up to 100%, reduced by any labor we can reassign. Ongoing service has no contract term: either side can end it with 30 days' notice and no fee.
How do you handle keys and access?+
Smart locks, lockboxes, or coded entry are preferred. We can also do key hand-off; details are confirmed in your onboarding.
Do you restock supplies?+
Yes — the restocking included in each turnover (paper goods, toiletries, and essentials) is listed in your estimate. Premium toiletry restock is included from the Signature tier up.
Can you do a mid-stay refresh for long bookings?+
Yes. Mid-stay refreshes for stays of 7+ nights are common and quoted per property.
What happens if a guest leaves damage?+
We document it with photos and a written note, delivered to you before the next guest arrives — in time to file with Airbnb's AirCover.
What areas do you serve?+
Nashville: Downtown, East Nashville, Germantown, 12 South, The Gulch, Franklin, Brentwood, and surrounding counties. Atlanta: Old Fourth Ward, Inman Park, Midtown, Virginia-Highland, Marietta, Buckhead, Brookhaven, Decatur, Sandy Springs, and surrounding communities.